Shipping and Delivery

We offer a number of different shipping and delivery options. Requirements and cut off times may vary depending on your region so please check the specific requirements for your region carefully.  You will receive an email upon dispatch which includes a link to view your order details and track. Please also be aware that depend on the volume of your order it may come in two parcels.

Standard Shipping

Please be aware that the prices below exclude orders with bulky goods or multiple bulky goods within a single order. Please refer to the bulky items sections.  The prices below only refer to orders delivered within Great. For orders out of Great Britain please refer to the relevant section.

Great Britain

Standard delivery is within 2-4 working days.

Delivery is Monday to Friday, excluding public holidays. Any orders placed after 5pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.

We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.

Premium Shipping (Next Business Day) : £ 9.99

Northern Ireland

Delivery is within 2-7 working days.

Delivery is Monday to Friday, excluding public holidays.

We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.

Europe

Orders placed within Europe have separate shipping rates and subject to the delivery times of the respective couriers. Typically allow a 2 week allowance between when the order is placed and delivered. Depending on the specific location we are able to provide premium shipping prices and fast delivery however also double check with a member of our team using the quick chat icon which is always quick and reliable.

Free Shipping

Some of our items qualify for free shipping. You will see this from the free shipping sticker demonstrated below the product image. Items which qualify for free shipping do not have any shipping cost at check out and are typically delivered between 2-5 days.

Delivery Failure

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. If the goods are still required, you will be charged an additional shipping fee for a second delivery.

It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact Customer Services directly through our website. Notification of such failures must be made within 7 working days from last day of expected delivery. Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Contact us here. Failure to raise an initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.

Out of Stock

Usually everything displayed on our site as “In Stock” is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released or payment refunded as relevant in line with our Payment Terms, to the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.

In cases of stock outs of items ordered in-store for home delivery, you will receive an email notification of the order cancellation and may contact us here to obtain a refund or alternatively return to your local store with your cancellation email to obtain a refund via your original payment method. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.

Pre-orders

The term pre-orders refers to orders that are placed before the product is available to ensure that your product is guaranteed and your placed is reserved upon availability. All our pre-orders show the available date for the specific items to manage customer expectation. Once a pre-order is placed on Beverly London a notification is sent out to confirm the order. Subsequent emails are sent out to update shoppers on: when the item becomes available, and when it is dispatched. For any issues regarding pre-orders please visit our help centre or email info@beverlylondon.com

Split Delivery

While we make every effort to deliver all your items together and at the same time, in some cases your order may arrive in separate consignments. This will predominantly relate to orders that contain both Small and Large and Bulky items.

Large and Bulky items will be loaded onto an alternative trailer and tacking may not update immediately. This should not affect your delivery time frame of 3-6 working days. Should you not have received your order on or before the 6th working day, please do get in touch.

Delivery Timeframes

It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successful within the chosen delivery time period in 99% of cases.

We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and Beverly London cannot be held responsible for a package not reaching its destination on time.

In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.